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charges_for_additional_services [2018/04/16 14:42] – [Data] misacharges_for_additional_services [2022/03/30 14:05] (current) – [Calling from abroad - Roaming] misa
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 ====== Charges for additional services Odorik.cz ====== ====== Charges for additional services Odorik.cz ======
-Basic service is the service of virtual calling cards, for which are no initial, lump or orther fees charged. Only the connected calls are charged.+ 
 +**Please note that the English language pricelist does not include all items and may be outdated. Please compare with the Czech version and if it differs, the Czech version is valid ** 
 + 
 +Basic service is the service of virtual calling cards, for which are no initial, lump or other fees charged. Only the connected calls are charged.
  
 Besides this basic service we provide also different additional paid services. Besides this basic service we provide also different additional paid services.
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 |assignment of a geographic number |20 Kč * | |assignment of a geographic number |20 Kč * |
 |assignment of 50 or more geographic numbers | individual price according to the particular numbers | |assignment of 50 or more geographic numbers | individual price according to the particular numbers |
-|assignment of a green line number - toll-free number 800 | free of charge |+|assignment of a green line number - toll-free number 800 | individual price according to the particular numbers | 
 +|Consultation of technical possibilities at Odorik.cz | free of charge | 
 +|Remote configuration technical support |100 Kč/15 min * * | 
 * every public number has to be connected to a particular Odorik line (if PBX is not used) * every public number has to be connected to a particular Odorik line (if PBX is not used)
- + 
 +* * Remote technical support to configure VoIP device is on request (15 min should be enough) or remote configuration of IVR or parallel ringing according to the difficulty of the demands. The customer is instructed how to configure it again in the future by himself. 
 + 
 ==== Regular fees for additional services ==== ==== Regular fees for additional services ====
-|nomadic number  | free of charge | +|nomadic number first 5 years free of charge, then 1.21 Kč/year/number 
-|geographic number | free of charge |+|geographic number | first 5 years free of charge, then 1.21 Kč/year/number |
 |50 and more numbers*| 1.21 Kč/number/year| |50 and more numbers*| 1.21 Kč/number/year|
-|[[http://wiki.4smart.cz/doku.php?id=odorik_s_asteriskem_s_neverejenou_ip|SIP trunk (only in Czech)]]| free of charge|+|[[http://wiki.4smart.cz/doku.php?id=odorik_s_asteriskem_s_neverejenou_ip|SIP trunk (only in Czech) activated after 1.5.2022]]| 50 Kč/month * * *|
 | number 800 with a special economic value | 3490 Kč / year | | number 800 with a special economic value | 3490 Kč / year |
-| number 800  | 1960 Kč / year | +| number 800  | 1960 Kč / year |  
-your Skype name online with possibility of incoming calls redirection 0,40 Kč/day |+minimum spend per phone number 30 Kč/month/number * * |
  
  
 * If a customer ḧas more than 50 numbers, which he purchased for a special individual price due to the numbers' atractiveness, regular fee for the geographic numbers is 1 Kč/number/year without VAT. The fee is then forwarded to ČTÚ (Czech Telecommunication Office). The regular fee for a number per year is also charged for a ported number if there are 50 and more ported numbers. * If a customer ḧas more than 50 numbers, which he purchased for a special individual price due to the numbers' atractiveness, regular fee for the geographic numbers is 1 Kč/number/year without VAT. The fee is then forwarded to ČTÚ (Czech Telecommunication Office). The regular fee for a number per year is also charged for a ported number if there are 50 and more ported numbers.
 The numbers can be prepaid only for whole years, ideally for more years in advance (up to 5 years). At the end of the prepaid period you will be contacted with a possibility to prolong the prepayment period. In this case is the amount deducted from your credit manually and possible "fee for an inactive account" (see below) is not charged. Even blocks of numbers can be ported to another provided. The numbers can be prepaid only for whole years, ideally for more years in advance (up to 5 years). At the end of the prepaid period you will be contacted with a possibility to prolong the prepayment period. In this case is the amount deducted from your credit manually and possible "fee for an inactive account" (see below) is not charged. Even blocks of numbers can be ported to another provided.
 +
 +* * To minimum spend are included all the paid calls from the phone number. The minimum spend is cahrged only to the numbers activated after 2.3.2022, for the first time in April 2022. The minimum spend can be reduced or cancelled upon customer's request (afterwards). Up-to-date offer for new numbers and also price of the minimum spend for the active numbers can be found once logged in user interface.
 +
 +* * * The price can be individually discussed.
  
 ==== Charges for incoming calls ==== ==== Charges for incoming calls ====
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 |Charge for incoming calls to other numbers | free of charge | |Charge for incoming calls to other numbers | free of charge |
 * billing 1+1, * * billing 1+1, peak/off-peak  * billing 1+1, * * billing 1+1, peak/off-peak
- 
-==== Fees for porting a number from another landline provider ==== 
-|Fee for porting one geographic number or number 800 | 900 Kč | 
-|Fee for porting a serie of numbers or ISDN line | 2500 Kč | 
  
  
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 | [[http://forum.odorik.cz/viewtopic.php?f=14&t=3727&p=29271#p29271|Text2speech service]] on our web, or using API [[:api:tts|přes API]] | 0,20 Kč/second = 12 Kč/minute| | [[http://forum.odorik.cz/viewtopic.php?f=14&t=3727&p=29271#p29271|Text2speech service]] on our web, or using API [[:api:tts|přes API]] | 0,20 Kč/second = 12 Kč/minute|
  
-One-off payment for printed statement of call history sent by post (on customer's request) 15 CZK *+One-off payment for printed statement of call history sent by post (on customer's request) 30 CZK *
  
 * Statement of call history is available online - free of charge.  * Statement of call history is available online - free of charge. 
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-|Fee for cash payment at Czech post if you do not use payment via Supercash | 40 CZK  | +|Fee for cash payment at Czech post | 40 CZK  | 
-It is possible to pay via Supercash at the post office (you need to have our card with barcodes which you can obtain for free) - in this case you pay directly just 10 CZK at the post office and no further fee for the payment is charged. If you do not use Supercash method, but deposit the money directly to our account (for example you use deposit form no. 90), you will be later charged 40 CZK (administrative fee, deducted from your credit), which includes higher administrative cost and also bank fee, which the bank charges to us. Unfortunately we cannot subsidize this fee, therefore we recommend to obtain our card with barcodes and use Supercash method.+* If you deposit the money directly to our account (for example you use deposit form no. 90), you will be later charged 40 CZK (administrative fee, deducted from your credit), which includes higher administrative cost and also bank fee, which the bank charges to us. Unfortunately we cannot subsidize this fee, therefore we recommend to obtain our card with barcodes via Sazka (not at post office). 
 + 
 +|Fee for cash payment at Raiffeisenbank| 29 CZK  | 
 +* If you deposit the money directly to our account, you will be later charged 29 CZK (administrative fee, deducted from your credit), which includes bank fee, which the bank charges to us (even though it charges some fee to you during the deposit). Unfortunately we cannot subsidize this fee, therefore we recommend to make a bank trasfer. 
  
  
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 ^SMS to other mobile network in CZ ^ 1.25 Kč/SMS ^ ^SMS to other mobile network in CZ ^ 1.25 Kč/SMS ^
 ^SMS abroad and to landlines in CZ* ^ 2.50 Kč/SMS ^ ^SMS abroad and to landlines in CZ* ^ 2.50 Kč/SMS ^
 +^SMS to EU ^ 1.82 Kč/SMS ^
 +^Maximum price of call to EU (landline or mobile, not lines with higher rate) ^ 5.75 Kč/min ^
 ^MMS  to CZ ^ 3.50 Kč/MMS^ ^MMS  to CZ ^ 3.50 Kč/MMS^
 ^MMS  abroad ^ 5.50 Kč/MMS^ ^MMS  abroad ^ 5.50 Kč/MMS^
 * This category also includes the so-called special short numbers used only for incoming SMS (shortcode). The price is also valid for the case that you send SMS to geographic or nomadic number in Odorik network. In this case the message will be read to you by hardly undestandable automatic machine O2 or T-mobile. If you have filled in //Email for voice messages or fax// for this line, you will receive this message for "landline" number in network Odorik to your e-mail or fax. * This category also includes the so-called special short numbers used only for incoming SMS (shortcode). The price is also valid for the case that you send SMS to geographic or nomadic number in Odorik network. In this case the message will be read to you by hardly undestandable automatic machine O2 or T-mobile. If you have filled in //Email for voice messages or fax// for this line, you will receive this message for "landline" number in network Odorik to your e-mail or fax.
 ==== Data === ==== Data ===
-^Data 1 MB (billing per 1 kB)^0.69 Kč ^ 
  
-  * <del>The speed is limited to **128Kbit/128Kbit** after the first downloaded MB during the day, to protect the customer's credit in case any of his applications has strange behaviour and excessively downloads/uploadsSpeed limit before the first downloaded MB is 300 kbit/s.</del> +  * We recommend to monitor which app consums the data or to ban the apps to use data in background
-  * From the beginning of April 2018 will not be the speed limited if the billing per KB is used. However, you can set monthly limit for data usage - default setting is 100 MB and it can be changed to 50 MB or 200 MB. Once the data usage breaks the 80 % and 100 % of the limit, you will receive SMS notification. +  * Monthly limit for data usage (without any package) is set to 150 MB. Once the data usage breaks the 80 % and 100 % of the limit, you will receive SMS notification. The limit can be reset in the user interface. You can call 533534000 to reset the limit. In the first zone of roaming the limit is not set, but the data charger per kB are there much cheaper
-  * We recommend to use Opera web browser, which shows websites in comprimed size. If you have Nokia phone, use the integrated web browser Nokia+  * We recommend to use Opera web browser, which shows websites in comprimed size. 
  
-^                       ^ charge in Kč inc. VAT  ^ maximum speed ^ ^ +^                       ^ charge in Kč inc. VAT  ^ note ^ ^ 
-^Data package 25 MB  ^20.00 ^ data packages 25 a 100 MB will not be offered from 31.3.2018 ^ ^ +^none package  ^0.00 ^ Data in CZ is blocked, but data in roaming should be active for 0.10 Kč/MB wihtout any data amount limit\\ This is suitable for the customers who don't need data or who are in the first zone of roaming  ^ ^ 
-^Data package 100 MB  ^60.00 ^ ^ Data package 25 MB will be replaced by billing per KB and data package 100 MB will be replaced by data package 150 MB^ ^ +^Data package 150 MB charged per used data ^9 Kč+ 0.59 Kč/MB ^ The possibility to use data per kB costs 9 Kč.\\ The amount of data used is limited to 150 MB from activation till the end of the calendar month.\\ In the first zone of roaming (EU) lower rate is charged (0.10 Kč/MB) without any limit. \\ It is suitable for the customers with data consumption lower than 50 MB/month or those who are in roaming.^ ^ 
-^Data package 150 MB  ^69.00 ^ 5 Mbit/^ ^ +^Data package 150 MB  ^39.00 ^  ^ ^ 
-^Data package 300 MB ^95.00 ^ 10 Mbit/^ ^ +^Data package 300 MB ^49.00 ^   ^ ^ 
-^Data package 600 MB ^160.00 ^ 10 Mbit/^ ^ +^Data package 600 MB ^79.00 ^   ^ ^ 
-^Data package 1000 MB ^220.00 ^ 20 Mbit/^ ^ +^Data package 1000 MB ^99.00 ^   ^ ^ 
-^Data package 1500 MB ^295.00 ^ 20 Mbit/^ ^  +^Data package 1+1 GB for 30 days ^129.00 ^ See info about 30days packages.  ^ ^ 
-^Data package 2000 MB ^320.00 ^ 20 Mbit/^ ^ +^Data package 1500 MB ^129.00 ^   ^ ^  
-^Data package 3000 MB ^440.00 ^ 20 Mbit/^ ^ +^Data package 1.5+1.5 GB for 30 days ^149.00 ^ See info about 30days packages.  ^ ^ 
-^Data package 10 GB ^690.00 ^ 20 Mbit/^Can be purchased only within "big data" tariff and it is not possible to use it in roaming. ^ ^ +^Data package 2000 MB ^169.00 ^   ^ ^ 
-^LTE activation per month^ 10.0 ^ ^ ^+^Data package 2+2 GB for 30 days ^189.00 ^ See info about 30days packages.  ^ ^ 
 +^Data package 3000 MB ^199.00 ^   ^ ^ 
 +^Data package 10 GB ^399.00 ^ Can be purchased only within "big data" tariff. \\ It is not possible to use it in roaming. ^ ^
  
  
-Data can be used till the end of the current calendar month.  ​<del>**Once the data package is depleted, internet speed is limited to 16 - 20 Kbit**, but the data are not charged then.</​del> During the night from 14.5.2018 to 15.5.2018 this possibility will be cancelled. Once the data package is depleted, the data are stopped. You can buy new package or change the billing (per KB). +Data can be used till the end of the current calendar month. Once the data package is depleted, the data are stopped. You can buy new package or change the billing (per KB). 
-The package can be turned off and switched to billling per downloaded data. The package can be bought repeatedly in one month, but the data can be used only till the end of current calendar month. Maximum data speed is limited in order not to let any incorrectly behaving application spend whole the package in few minutes.+Data package can be purchased at our webpage or by calling 533534001. 
 +The package can be bought repeatedly in one month, but the data can be used only till the end of current calendar month if it is not 30days package.
  
 +**Info to 30days packages**
 +30days package is valid 30 days from the purchase (counted for hours) and it is not renewed automatically. The package includes the mentioned amount of data for CZ and in addition the same amount of data for 1st zone of roaming. The data used in CZ don't decrease the data limit available in roaming and vice versa. Once the data is used up or after 30 days is the data in roaming charged by lower rate (0.10 Kč/MB). If you are longterm in roaming, you can use data for 0.10 Kč/MB without any additional fees.
  
-After the depletion of the data package, or even in advance, it is posisble to buy additional data package for prices lower by 10 Kč than the initial package. It is also possible to buy 100 MB for 40 Kč. Data packages can be purchased repetitively and also immediately in sequence - data amount is counted up. Additonally purchased data packages are valid only till the end of current calendar month.  
- 
-^ Additionally purchased data packages ^ charge inc. VAT^ ^ 
-^ 100 MB ^ 40 Kč^ This is cancelled by 31.3.2018.^ 
-^ 150 MB ^ 50 Kč^ ^ 
-^ 300 MB ^ 85 Kč ^ ^ 
-^ 600 MB ^ 150 Kč ^ ^ 
-^ 1000 MB ^ 210 Kč ^ ^ 
-^ 1500 MB ^ 285 Kč ^ ^ 
-^ 2000 MB ^ 310 Kč ^ ^ 
-^ 3000 MB ^ 430 Kč ^ ^ 
-^ 10 GB ^ 680 Kč ^ Can be purchased only within "big data" tariff and it is not possible to use it in roaming. ^ 
 ==== Voice packages "naruby" === ==== Voice packages "naruby" ===
 ^Package name^ description^ charge inc. VAT ^ rate per minute or SMS once the package is depleted ^ ^Package name^ description^ charge inc. VAT ^ rate per minute or SMS once the package is depleted ^
 ^medium^ calls and SMS within Odorik free of charge, 150 minutes + 50 SMS CZ mobile, LTE ^ 295 Kč ^ 1.00 Kč^ ^medium^ calls and SMS within Odorik free of charge, 150 minutes + 50 SMS CZ mobile, LTE ^ 295 Kč ^ 1.00 Kč^
 ^medium SMS ^ calls and SMS within Odorik free of charge, 100 minutes + 100 SMS CZ mobile, LTE ^ 295 Kč ^ 1.00 Kč^ ^medium SMS ^ calls and SMS within Odorik free of charge, 100 minutes + 100 SMS CZ mobile, LTE ^ 295 Kč ^ 1.00 Kč^
 +^medium with data ^ calls and SMS within Odorik simcards free of charge, 150 minutes + 50 SMS CZ mobile, 1000 MB, LTE; this package DOESN'T INCLUDE free calls within Odorik landline numbers ^ 333 Kč ^ 1.00 Kč^
 ^big ^calls and SMS within Odorik free of charge, 300 minutes + 100 SMS CZ mobile, LTE ^ 395 Kč ^ 1.00 Kč^ ^big ^calls and SMS within Odorik free of charge, 300 minutes + 100 SMS CZ mobile, LTE ^ 395 Kč ^ 1.00 Kč^
 ^big SMS^calls and SMS within Odorik free of charge, 200 minutes + 200 SMS CZ mobile, LTE ^ 395 Kč ^ 1.00 Kč^ ^big SMS^calls and SMS within Odorik free of charge, 200 minutes + 200 SMS CZ mobile, LTE ^ 395 Kč ^ 1.00 Kč^
  
 Free of charges calls within Odorik network are limited up to 3000 minutes per SIM per month. Free of charges calls within Odorik network are limited up to 3000 minutes per SIM per month.
-**The packages can be actived or deactivated only for the upcoming month, the latest by p.m. on the last day of the current month.** It is not possible to purchase or change the package for the current month.+**The packages can be actived or deactivated only for the upcoming month, the latest by 10 p.m. on the last day of the current month.** It is not possible to purchase or change the package for the current month.
  
 Calls within Odorik network are not charged. SMS are deducted from the package. Other calls are chagred as if the package would not be used and once the month ends, the statement is done. Charge for the package of the previous month is deducted from your balance and charges deducted for the calls previous month are added to your balance. You receive the statement via e-mail. Calls within Odorik network are not charged. SMS are deducted from the package. Other calls are chagred as if the package would not be used and once the month ends, the statement is done. Charge for the package of the previous month is deducted from your balance and charges deducted for the calls previous month are added to your balance. You receive the statement via e-mail.
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   * Suspended SIM card does not connect into the network and therefore it does not allow you to make any calls (outgoing or incoming).   * Suspended SIM card does not connect into the network and therefore it does not allow you to make any calls (outgoing or incoming).
  
-^Price of a new SIM (mini and micro) ^50 Kč one-off payment ^ +^Price of a new universal SIM (nano, micro and mini size) ^80 Kč one-off payment ^
-^Price of a new univesal SIM (nano, micro and mini size) ^80 Kč one-off payment ^+
  
   * SIM cards are sold in our offices [[http://www.odorik.cz/kontakt.html|in Prague and Brno]]   * SIM cards are sold in our offices [[http://www.odorik.cz/kontakt.html|in Prague and Brno]]
-  * It can be ordered in our [[https://www.odorik.cz/obchod/|e-shop]] and sent for 15 Kč (postage and packaging) by post. +  * It can be ordered in our [[https://www.odorik.cz/obchod/|e-shop]] and sent for 20 Kč (postage and packaging) by post. 
   * Purchased SIM card needs to be activated after log in [[http://www.odorik.cz/registrace.html|on our website and it needs to be paired with a new mobile number or a ported mobile number.]]   * Purchased SIM card needs to be activated after log in [[http://www.odorik.cz/registrace.html|on our website and it needs to be paired with a new mobile number or a ported mobile number.]]
  
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   * If the account balance reaches zero, SIM card stays active for a month, therefore you can receive messages and incoming calls, until you top-up your account. If you do not top-up the account in a month, your SIM card will be suspended until you top-up your account.   * If the account balance reaches zero, SIM card stays active for a month, therefore you can receive messages and incoming calls, until you top-up your account. If you do not top-up the account in a month, your SIM card will be suspended until you top-up your account.
   * If you port your number to another provider, the deposit is not returned back.   * If you port your number to another provider, the deposit is not returned back.
- 
-^Price for porting one mobile number ^ 250 Kč one-off payment + 50 Kč deposit ^ 
-^Price for complex porting ^ 150 Kč + N*100 + N*50 Kč deposit^ 
- 
-  * **N** is the number of the ported SIM cards (2-99). [[http://www.odorik.cz/obchod/kategorie/sim-karty-odorikcz/produkt/sim-karta-odorikcz|further info about number porting (only in Czech)]] 
- 
  
  
 All the above-mentioned charges per minute include billing 1+1, which means by the second from the beginning of the call.  All the above-mentioned charges per minute include billing 1+1, which means by the second from the beginning of the call. 
- 
-Further info about possibility to order SIM card in our [[https://www.odorik.cz/obchod/kategorie/sim-karty/produkt/sim-karta-odorikcz|e-shop]]. 
  
 ==== Calling from abroad - Roaming ==== ==== Calling from abroad - Roaming ====
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- 2) Sign {{:amendment_to_contract.pdf|amendment to contract}}, where you undertake to pay in 30 days any debit that could occur on your account due to roaming services or premium SMS services. Once you sign this amendment, you can activate roaming as you decide.+ 2) Sign {{:amendment_to_contract-.pdf|amendment to contract}}, where you undertake to pay in 30 days any debit that could occur on your account due to roaming services or premium SMS services. Once you sign this amendment, you can activate roaming as you decide.
 You can sign the amendment in our office (Prague or Brno) or verify your signature on the amendment at any post office (fee 30 Kč) and send it to us by post. You can sign the amendment in our office (Prague or Brno) or verify your signature on the amendment at any post office (fee 30 Kč) and send it to us by post.
  
-=== Zone 1 - Europe - countries of EU, EEA and Croatia from 15.6.2017 ===+=== Zone 1 - Europe - countries of EU, EEA and Croatia ===
  
 ^  ^Billing^Charges^ ^  ^Billing^Charges^
-|Outgoing calls | 30/1 | rate as in CZ, so 1,49 Kč/min (if voice package "naruby" is active, the minutes are deducted from the package) |+|Outgoing calls | 1/1 | rate as in CZ, so 1,49 Kč/min (if voice package "naruby" is active, the minutes are deducted from the package) |
 |Incoming calls | 1/1 | 0 Kč/min. | |Incoming calls | 1/1 | 0 Kč/min. |
 |SMS within EU  | | 1,00 Kč (if voice package "naruby" is active, the messages are taken from the package) |  |SMS within EU  | | 1,00 Kč (if voice package "naruby" is active, the messages are taken from the package) | 
 |MMS within EU | |0.50 Kč, in "big data" tariff only 0.30 Kč |  |MMS within EU | |0.50 Kč, in "big data" tariff only 0.30 Kč | 
-|Internet - data | 1 kB | without any package 0,25 Kč/MB (it is more budget-wise than most of the data packages), if data package is active, the data are deducted from the package as in CZ |+|Internet - data | 1 kB | without any package 0.10 Kč/MB (it is more budget-wise than most of the data packages), if data package is active, the data are deducted from the package as in CZ |
  
  
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 The above-mentioned charges are not valid for calling to premium numbers and green lines. (Calls to international numbers with prefix 0800 is charged according to pricelist of the roaming partner.) The above-mentioned charges are not valid for calling to premium numbers and green lines. (Calls to international numbers with prefix 0800 is charged according to pricelist of the roaming partner.)
-Outgoing calls outside EU: Outgoing calls are always charged by the rate for the higher zone (for example when the customer calls from zone 2 to zone 3, he is charged for an outgoing call in zone 3).+**Outgoing calls outside EU: Outgoing calls are always charged by the rate for the higher zone (for example when the customer calls from zone 2 to zone 3, he is charged for an outgoing call in zone 3).**
  
 Special calls (for example colour lines) are charged according to the type of the call and network, where is the call made. The price is set byt the roaming partner. Calls for numbers 800 xxx xxx are not free of charge. Special calls (for example colour lines) are charged according to the type of the call and network, where is the call made. The price is set byt the roaming partner. Calls for numbers 800 xxx xxx are not free of charge.
 
charges_for_additional_services.1523882531.txt.gz · Last modified: 2018/04/16 14:42 (external edit)